Terms and Conditions

Last updated: 11-8-2025

Welcome to Here's your HERO (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website www.hereyourhero.com (“Site”) and the purchase of our products and services, including but not limited to our Website Rewrite Service and other digital items (“Services” or “Products”).

By using our Site or purchasing our Products, you agree to be bound by these Terms. If you do not agree, please do not use our Site or Services.

1. Eligibility

• You must be at least 18 years old to purchase from us.

• If you are purchasing on behalf of an organisation, you confirm you have the authority to bind that organisation to these Terms.

2. Services and Digital Products

• Our services, including Website Rewrite packages, are delivered digitally — no physical products will be shipped.

• You are responsible for ensuring that any information, content, or access you provide us is accurate and complete.

• Once we have received all required information from you (via our onboarding process), we will begin work according to the agreed timeline.

3. Pricing and Payment

• All prices are listed in AUD and may include or exclude applicable taxes (as stated at checkout).

• Payment must be made in full at the time of purchase via our secure payment gateway.

• We reserve the right to change our prices at any time, but such changes will not affect orders already placed.

4. Delivery

• Our services are typically delivered within the timeframe stated on the product page or onboarding form.

• Delivery times are estimates and may vary depending on the complexity of your project and the promptness of your responses.

• Digital deliverables will be sent via email or through a secure link.

5. Refund Policy

• Due to the custom and digital nature of our work, all sales are final once work has commenced.

• Refunds may be granted only if no work has begun and the request is made within 48 hours of purchase.

• If you are dissatisfied with the final product, we will work with you to make reasonable revisions as outlined in your package.

6. Revisions

• Your package includes the number of revisions stated on the product page.

• Additional revisions beyond this will incur an extra fee.

7. Intellectual Property

• You retain full ownership of your original content provided to us.

• Upon full payment, we grant you a license to use the final deliverables for your own business purposes.

• We may retain copies of completed work for our portfolio or marketing unless you request otherwise in writing.

8. Prohibited Uses

You agree not to:

• Use our Site or Services for unlawful purposes.

• Copy, modify, distribute, or resell our Products without written permission.

• Provide false or misleading information during onboarding.

9. Limitation of Liability

• We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our Services.

• Our total liability to you will not exceed the amount paid for the specific Product or Service in question.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of these third parties.

11. Amendments

We may update these Terms at any time by posting the revised version on our Site. Continued use of our Site or Services after changes are posted constitutes your acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of QLD, Australia, without regard to conflict of law principles.

13. Contact Us

If you have any questions about these Terms, please contact:
📧 hello@heresyourhero.om