Privacy Policy

Effective Date: 11-8-2025

Here's your HERO ("we," "our," "us") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, purchase our products or services, or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

a) Personal Information (when you purchase or contact us)

• Name

• Email address

• Billing address

• Phone number

• Payment details (processed securely via our payment provider — we do not store card information)

b) Non-Personal Information (automatically collected when you use our site)

• IP address

• Browser type and version

• Pages you visit on our site

• Time spent on pages

• Cookies and tracking data (for analytics and advertising)

2. How We Collect Your Information

We collect information in the following ways:

• When you place an order or create an account

• When you subscribe to our newsletter

• When you fill out a contact form or survey

• Through cookies, analytics tools, and other tracking technologies

3. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Provide customer service and technical support

• Send order confirmations and important updates

• Send marketing communications (if you have opted in)

• Improve our website, products, and services

• Comply with legal obligations

4. Sharing Your Information

We will never sell your personal information.
We may share your information with:

• Service providers (e.g., payment processors, shipping companies, email platforms)

• Legal authorities when required by law

• Analytics and marketing partners for website performance and advertising purposes

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences

• Improve site performance

• Track website usage for analytics

• Deliver targeted ads

You can disable cookies in your browser settings, but some site features may not function properly.

6. Data Storage and Security

• Your information is stored securely in accordance with Australian Privacy Principles (APPs).

• We use encryption, firewalls, and secure servers to protect your data.

• Payment transactions are processed via PCI-DSS compliant providers (e.g., Stripe, PayPal).

7. Your Rights

You have the right to:

• Access, correct, or update your personal information

• Request deletion of your personal information

• Opt out of marketing communications

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. International Data Transfers

If we transfer your information outside Australia (e.g., to cloud providers), we ensure appropriate safeguards are in place.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Here's your HERO
Email: hello@heresyourhero.com